New Shipping Policy
All of our products ship from the US to the US only. We hope to serve international customers in the future. All products ship for FREE and usually arrive in 3-5 business days. Tracking will be supplied to customer upon availibility.
Here at Leavenworth Coughy, we understand our customer's concerns about privacy and discretion. Everything we ship will be through plain cardboard boxes, nothing to mark glass pipes or smokeware. Our shipping labels do not say Leavenworth Coughy, and we do everything we can to ensure our packages are discrete.
As such, our packages are shipped to you in standard shipping boxes (Either a plain brown box or a USPS priority mail box). Nowhere on the outside of your package will you see the words "Leavenworth Coughy".
An adult signature will be required upon delivery. Our products are for persons 18 years or older and we do not ship to minors. This is to prevent fraud and underage orders. We are very serious about preventing illicit orders.
However, "Leavenworth Coughy" will appear on your credit card statement. We cannot change this, and we apologize in advance for any inconvenience this may cause.
We can not guarantee arrival dates or times. While we try our best to prevent any delays, orders may be held up due to unforeseen circumstances.
ITEMS BROKEN DURING SHIPPINGALL packages that are broken in shipping will be replaced with the same piece or an equivalent piece that has been agreed upon between Leavenworth Coughy and the customer. Broken packages must be photographed and documented before a return package will be sent out. Leavenworth Coughy must be informed of the break within two days of the customer receiving the package.
Please note: For all packages damaged or broken in shipping, we will remedy this issue as soon as we possibly can. Please remain calm and polite throughout the broken items replacement process, being angry about the situation will not speed up the process.